Nearly three years I decided that the life-clock was running fast, and I needed to upgrade my piano. I had been advised by friends of the excellence of Coach House so drove over to Swansea with the intention of buying, probably, a second hand Bechstein or Boesendorfer. To my surprise, it was the Steinways I fell in love with, finding them superior in every way. I'd thought a Steinway would be too bright tonally, but the beautiful model V I settled on was mellow, while being clear as a bell. With some excellent help from a local technician, recommended by Coach House, we made the piano fit the room's environment perfectly. Every piano needs to be suited to the room where it will live. There was no pushiness, just infinite patience from the expert staff, as I made several visits, mulling over options. If anything, they wanted to make sure I wasn't over-spending! I certainly made the right choice of dealer and piano. It has given, and continues to give tremendous joy.
Dear All at CHP,
It was, as always, good to see you all yesterday. Rosemary really enjoyed meeting you all and was ever so pleased with her purchase.
Thank you for accommodating her financially.
You are a really special company in every way and it's always a pleasure to come over and see you.
Thanks for all of your help.
Coach House Pianos,
I am writing to thank you for the magnificent Feurich piano that I purchased from you in February. It plays so beautifully now that it has settled. Many musical friends have called in to see and admire it and are amazed at the standard of workmanship that you have achieved in the restoration of it and find it hard to believe that it is not a new piano. When I show them the list of changes and components that were used, they all say that have never known that to be done to a piano, and as for the casework, they shake their heads in disbelief at the high standard. I must thank you for the technical advice you gave me and answering all my questions. Most of all, it was a pleasure doing business with you. One could purchase a piano from you unseen. Your descriptions are so honest.
Sincerely Mr I Hunt. (France)
We bought a C2X from Jerry and his team at Coach House. They couldn't have been more helpful and accommodating. Nothing was too much trouble. The piano was delivered to our home by a very personable group from coach house. We felt really looked after. The piano is beautiful. I would highly recommend coach house .
Friendly band of brothers with excellent advice and genuine customer care. fantastic choice with huge range of prices from beginner to maestro!
I received incredible service from start to finish with Coach House Pianos. After being highly recommended by a number of friends and family, we chose to visit the Swansea showroom. Choosing our new grand piano couldn't have been easier and more pleasant. The staff were knowledgeable and friendly, this truly is an inspirational place to visit.
Thank you Coach House.
What a gem of a shop! These guys are as passionate about pianos as I am....and that takes some saying! Thank you so much Nick and Gerry for all you help and advice...my beautiful Steinway B is a dream come true and is now helping me prepare for the next concert Rachmaninoff 2 . What a difference it makes! Thank you for the really great deal you offered. I will continue singing your praises as long as you continue selling wonderful instruments!!
A really exceptional service from all.
Bought a Kawai K300 from Coach House recently. Great price. Amazing service. Even offered to take our old piano back, when they delivered the new one, as we were struggling to get rid of it.(We live in Lancaster so not just round the corner).
Dan looked after us very well. Would definitely recommend Coach House Pianos!
I want to share an experience I had here, the team are so helpful, I purchased a Piano from them and they gave an excellent service from start to finish and back up after, not easily found with companies nowadays!
Because they have been established many years, they know the solution you need, they know their products and back it with great customer service! These are the best people to go to if you need a Piano by far..
Brian Baker (Bristol)
I just wanted to write and sincerely thank you and all of the staff at Coach House Pianos for the incredible help and assistance I received when purchasing the Steinway Essex as a surprise for my wife.
I cannot recall receiving better customer service – from my dealings with yourself over the most suitable instrument within our budget, through to the gentlemen that delivered the piano. It was a difficult route in appalling weather, but they remained courteous and cheerful throughout and nothing seemed too much trouble for them.
We visited several piano shops and it was very clear that your knowledge of the new and second-hand piano market and the instruments that you supply is second to none, too. We cannot recommend you highly enough. Jean loves the piano.
Wishing you a very prosperous year, and thank you very much again.
Rob (and Jean) Duncan
From the moment I arrived at the Coach House showroom I experienced first class customer service. All the staff I spoke to were extremely helpful, well informed and clearly had a wealth of experience in all aspects of the piano business. They answered all my questions, gave me excellent balanced advice, allowed me to spend several uninterrupted hours playing a range of pianos, and even provided me with several cups of coffee during my visit. Nothing was too much trouble, and any potential problems with disposal of my existing piano were immediately solved. The range of new and second hand pianos was impressive. I never felt any sales pressure and was given space and time to make a decision. Subsequent phone calls and emails were unfailingly warm and friendly and I felt I was dealing with people I could trust at all times.
Delivery of the new piano was extremely efficient and once again, the staff were
friendly, polite and professional. I phoned Coach House about an hour after delivery to report that there was a piano malfunction. The response was faultless...apology, great concern and a commitment to rectify the problem immediately. Within a couple of hours a piano technician arrived and the problem was solved ( It was very simple to fix and was nothing more than a small mechanism slipping when the piano was moved.)
I am thrilled with my new piano and know that the price I paid was very competitive. In addition, the whole Coach House experience was second to none and it is with huge enthusiasm and confidence that I recommend Coach House to anyone looking to buy a piano.
Fantastic, personalised service from start to finish. Absolutely thrilled with my piano. No hesitation in recommending Coach House Pianos. First class service.
From start to finish, a first class experience and service, from Coach House Pianos.
I was introduced to Coach House Pianos, by Aled, who is currently based at The Music Station, in Swansea. As soon as I made him aware of my need to find a baby grand, he arranged a visit to Coach House Pianos.
I was able to see, and play a wide range of Grands, including Steinways. "My" piano wasn't there, at this time.
As soon as the piano I finally chose, came in, Aled telephoned me to suggest I might like to see it.
I did the next day. It was everything I wanted: Action, Tone, Feel and of course, Sound.
It was delivered in due course, by Nigel and his team.
I now have the piano of my dreams. A beautiful Yamaha GH1 Baby Grand.
Thank you to Aled, Nigel, and Jerry, at Coach House Pianos. Thank you so much.
My recent experience of buying a piano from Coach House Pianos was very positive. I visited the showroom on three occasions and each time, was able to take time to play for as long I needed. There were well-informed and experienced staff on hand to answer questions but there was no pressure to buy; they leave you to get on with it which was exactly what I needed.
I'm very happy with my piano which was delivered promptly and the whole process was very efficiently handled.
Dear Jerry and Dan,
Please find attached some photos of my piano.
I was thoroughly impressed with the Yamaha S7X; the delivery team were marvelous and took less than an hour to set up.
I’m sorry Daniel you’ve lost your nice piano…but it has found a good home alongside the Viscount organ ?.
I would like to thank all at Coach House Pianos, Swansea for all their help and advice and for supplying such a wonderful piano. Their service has been exemplary, friendly and supportive. They have made me feel like a VIP from the very first moment, and I cannot recommend them highly enough for anyone contemplating buying a quality piano whether new, like mine, or second hand.
Dear Coach House Pianos,
We just wanted to say how delighted we are with our Steinway Essex – it is absolutely beautiful to play, listen to and look at! Thank you so much for your help in the selection process – your company’s service has been excellent, especially the fact that you allowed us to hold on to the Schreiner piano while we made our minds up – and sorry to take so long!
We also really appreciated the removal and delivery of our old and battered piano to the local school, where it is enjoying good use in the girls’ rest room. We will definitely be recommending Coach House Pianos to potential piano purchasers and trust that your business will continue to thrive in these challenging economic times.
With very many thanks again.
Jason and Riki Elkins (SURREY)