Terms & Conditions
Shipping & Delivery
Unless otherwise stated, all items correctly described on this website include FREE DELIVERY to any ground floor location to mainland UK. Please contact us should you require a quote for delivery/collection involving stairs, difficult access, or for shipping abroad. We reserve the right to charge for delayed or cancelled delivery appointments.
Privacy & Security
Returns & Replacements
At Coach House Pianos our pianos are meticulously prepared by master craftsmen, thus ensuring your piano gives you 100% satisfaction. In the unlikely event of the chosen piano being unacceptable to you in your environment, we will assess the situation in a neutral manner in view of arriving at a mutual agreement. Coach House Pianos does not accept returns for unfaulty goods after statutory period. It is at the discretion of our technicians to determine whether an instrument is faulty. We offer you an 'up grade' scheme whereby whatever piano (acoustic) you purchase we offer you your full money back less the VAT against a more expensive purchase (this is not valid on sale items). If a change of mind occurs we will do our best we can to help secure the right piano at the right price for you.
Payment, Contract of Sale, Pricing & Promotions
All goods remain the property of Coach House Pianos until full payment has been received and goods delivered to purchaser. Payment of all goods to be received in full prior to delivery. Contract of Sale takes place on delivery of goods and signed acceptance of goods by the purchaser. Coach House Pianos reserves the right to change or alter pricing displayed on this website or any marketing material containing prices at short notice. Coach House Pianos reserves the right to commence and close pricing promotions at anytime. Coach House Pianos reserve the right to cancel any order prior to delivery and issue full refund at their discretion, including external eCommerce platforms such as eBay, Amazon etc. All prices quoted are inclusive of VAT at standard tax rate unless otherwise stated. Our full money-back (less VAT) upgrade scheme is not valid against sale pricing and promotions. E & O E.