Terms & Conditions

Shipping & Delivery

Unless otherwise stated, all items correctly described on this website include FREE DELIVERY to any ground floor location to mainland UK.  Please contact us should you require a quote for delivery/collection involving stairs, difficult access, or for shipping abroad.  We reserve the right to charge for delayed or cancelled delivery appointments.

Privacy & Security

In general, you may visit this website without identifying yourself or revealing any personal information. Some portions of this website may require you to give us personally identifiable information, which is information that enables us to identify you, such as your name, email or other address, or other personal information ("Personal Information"). If you opt to provide us Personal Information, we may use it for purposes such as verifying your identity, sending you information, making the site easier for you to use by not having to enter information more than once, helping you quickly find services or information on the website, helping us create content most relevant to you, alerting you to product upgrades, special offers, updated information and other new services from Coach House Pianos, or contacting you. For certain programs, we may make your Personal Information available to our business partners, for marketing and other purposes which we believe may be beneficial to you. In the event of any merger or acquisition of our business in whole or in part, all rights to your Personal Information may be transferred to the acquiring entity.  For full details of our Privacy Policy, please click HERE.

Returns & Replacements

At Coach House Pianos our pianos are meticulously prepared by master craftsmen, thus ensuring your piano gives you 100% satisfaction.  In the unlikely event of the chosen piano being unacceptable to you in your environment, we will assess the situation in a neutral manner in view of arriving at a mutual agreement.  Coach House Pianos does not accept returns for unfaulty goods after statutory period.  It is at the discretion of our technicians to determine whether an instrument is faulty.  We offer you an 'up grade' scheme whereby whatever piano (acoustic) you purchase we offer you your full money back less the VAT against a more expensive purchase (this is not valid on sale items).  If a change of mind occurs we will do our best we can to help secure the right piano at the right price for you.

Payment, Contract of Sale, Pricing & Promotions

All goods remain the property of Coach House Pianos until full payment has been received and goods delivered to purchaser. Payment of all goods to be received in full prior to delivery. Contract of Sale takes place on delivery of goods and signed acceptance of goods by the purchaser. Coach House Pianos reserves the right to change or alter pricing displayed on this website or any marketing material containing prices at short notice. Coach House Pianos reserves the right to commence and close pricing promotions at anytime. Coach House Pianos reserve the right to cancel any order prior to delivery and issue full refund at their discretion, including external eCommerce platforms such as eBay, Amazon etc. All prices quoted are inclusive of VAT at standard tax rate unless otherwise stated.  Our full money-back (less VAT) upgrade scheme is not valid against sale pricing and promotions.  E & O E.

Email Disclaimer

Any email sent from Coach House Pianos may contain information which is confidential and/or privileged.  Unless you are the intended recipient, you may not disclose, copy, or use it - please notify the sender immediately and delete it forthwith.  Internet emails are not necessarily secure and Coach House Pianos does not accept responsibility for changes made to any messages after being sent.  Whilst all reasonable care is taken to avoid the transmission of viruses and the like, it is the responsibility of the recipient to ensure that the onward transmission, opening or using the message and any attachments will not adversely affect their systems or data.