Terms & Conditions

These terms and conditions (“Terms”) are the Terms that apply to the supply of Goods and provision Services by Coach House Pianos, a partnership whose partners comprise Europa Global Limited, Europa Marketing (UK) Limited, Europa Distribution Limited, Europa Musical Instruments Limited and the Rusling Family Trust, together with their respective group companies, whose principal place of business is at 878 Carmarthen Road, Swansea SA5 8HR (“Coach House Pianos/CHP/We/Us/Our/Ours”)

1. Interpretation
1.1 In these Conditions these definitions shall apply:
Bespoke: items that are provided by Us to You based on Your specifications or specific requirements or designs including silent and self-playing piano systems.
Business Day: a day, other than a Saturday, Sunday or public holiday in the UK, when banks in London are open for business.
Confidential Information: any and all information and data of a confidential or proprietary nature in whatever form and on whatever media (whether written, oral, visual, electronic, magnetic or other media (which includes but is not limited to, commercial, financial, business, customer, supplier, marketing, third party, technical or other information (including inventions, ideas, designs, formulae, strategies, software, know-how and trade secrets) and any information which at the time or disclosure is or should be regarded as confidential or proprietary having regard to the nature of the information and the circumstances of the disclosure and any information.
Consumer: as defined by section 2(3) of the Consumer Rights Act 2015.
Customer/You/Your/Yours: the person, business, company or organisation to whom We agree to supply the Goods and/or Services.
Data Protection Legislation: the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 as amended or updated from time to time, and any successor legislation to the UK GDPR or the Data Protection Act 2018 and all other applicable statutes, directives, or regulations which may supplement, amend, or replace them and relate to data privacy.
Deliverables: any goods and/or services as the case may be that We have agreed to supply to You including any documents, products and materials created or developed by Us or on Our behalf as part of or in connection with the provision of the Deliverables.
Delivery Date: shall be the date set out in the Order Acknowledgement or such other date as We may agree with You in writing.
Delivery Location: the address or addresses for delivery of the Goods or provision of Services as set out in the Order Acknowledgment or such other address as agreed by Us.
Force Majeure Event: means an event beyond Our reasonable control including strikes, lock-outs, other industrial disputes (whether involving Our workforce or that of any other party), failure of a utility service or transport network, act of God, epidemic or pandemic, accident, war, riot, civil commotion, act of terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, transport delays, explosion, storm, difficulty obtaining supplies or default of suppliers or subcontractors.
Goods: the goods, related accessories and any documentation and other physical material set out in the Order Acknowledgment.
Goods Specification: any specification for the Goods agreed in writing by Us.
Insolvency Event: means if You go into liquidation or a winding up petition is presented in respect of You (other than for the purpose of a solvent bona fide reconstruction) and such petition is not discharged within 7 days of its presentation or an order is made for the appointment of an administrator or documents are filed for the appointment of an administrator or notice of intention to appoint an administrator is given by You, Your directors or a qualifying floating charge holder, or a receiver or administrative receiver is appointed over the whole or any part of the assets of Your business or You propose to enter or make any arrangement or composition with Your creditors or make an application to a court for the protection of Your creditors in any way, or You become subject to any bankruptcy proceedings or action or are otherwise unable to pay Your debts (within the meaning of any relevant insolvency law) or are the subject of any similar event in any jurisdiction;
Intellectual Property Rights: patents, copyright, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, know-how and trade secrets and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Normal Working Hours: 9am – 5pm Monday to Friday (excluding bank holidays in the UK), unless We agree otherwise with You.
Order: means any purchase order or similar that You submit to Us.
Order Acknowledgement: means the email that We send You acknowledging and accepting Your Order and incorporating these terms and conditions.
Person: includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
Price: shall be the price specified in the Order Acknowledgment or in our price list where none is specified.
Quotation: shall mean the written quotation that We supply to You detailing the Price of the Goods or Services.
Services: the services, including any Deliverables, set out in the Order and accepted by Us in Our Order Acknowledgement.
Specification: the design, drawings, outlines, dimensions that either You provide to Us or We provide to You and ask You to approve as set out in clause 4.2.
1.2 Clause and Schedule headings will not affect the interpretation of this Agreement.
1.3 Unless the context otherwise requires, words in the singular include the plural and in the plural, include the singular.
1.4 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.
1.5 Any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression will be construed as illustrative and will not limit the sense of the words, description, definition, phrase or term preceding those terms.
2. Basis of Contract
2.1 Orders for Goods and/or Services placed with Us may be placed in person, in writing, by telephone or by email, but in all cases will be subject to Our written acceptance (“Order Acknowledgement”). The contract between You and Us will become legally binding only when We have sent You an Order Acknowledgement. All accepted Orders will be deemed to incorporate these terms and conditions and will form the “Contract” with You.
2.2 The Contract overrides any other previous statements, promises, representations and undertakings given or made by Us in relation to the subject matter of the Contract which are not set out in the Contract including brochures, on Our websites, specifications and advertising and the Contract excludes all such items and all other terms not set out in the Contract, including those implied by trade and/or custom and practice (and You acknowledge and agree that You have not relied on the same).
2.3 Quotations provided by Us (whether written or oral) do not constitute offers and are subject to withdrawal without notice and will automatically lapse 14 days after the date of the Quotation unless We agree otherwise.
2.4 We reserve the right to make changes to the Goods and/or Services so that We may comply with any applicable law or safety requirements, or which do not materially affect the nature or quality of the Goods and/or Services.
3. Price and Payment
3.1 The price for the Goods and/or Services will be as specified on the written Quotation that We give You, on the Goods themselves, on Our website, given verbally or as communicated to You as the case may be. Unless otherwise agreed by Us, all Prices exclude delivery.
3.2 We may require deposits or stage payments at any stage. We will notify You in advance of such requirements. Where You pay Us a deposit or stage payment, these will not be refundable if You wish to cancel Your Order or vary Your Order with Us unless We agree otherwise.
3.3 VAT will be charged based on the Price, at the rate applying at the time of delivery of the Goods and/or performance of the Services.
3.4 The Price excludes all other taxes which may be applicable, and You shall pay any such tax in addition to the Price.
3.5 If You fail to make any payment on any payment due date, We may:
3.5.1 decline to deliver the Goods and/or perform the Services.
3.5.2 suspend or cancel future deliveries of Goods and/or provision of Services under any Contract;
3.5.3 cancel any discount offered to You; and
3.5.4 You shall pay Us interest, both before and after any judgment, on the amount unpaid at the rate of 6 per cent per annum above the Bank of England base rate from time to time, from the due date until payment in full, a part of a month being treated as a full month for the purpose of calculating interest.
4. Using the Goods, Specifications and Your own Products
4.1 Where We supply Goods or Services in accordance with Your specifications, drawings, instructions or designs (“Specification”), You shall ensure that the Specification is in writing, is accurate and complete (including but not limited to any layout and spacing dimensions) and is provided in good time in order for Us to fulfil Our contractual obligations to You. Where You appoint an agent to act on Your behalf, unless We are advised to the contrary, We will take instructions directly from Your agent and Your agent will have the legal authority to make legally binding decisions and commitments on Your behalf.
4.2 Without prejudice to Your obligations and liability under clause 4.1, where We provide any design in relation to the Goods or Services You must check and confirm that Your instructions have been interpreted correctly and, in such instances, We may request that You sign and return a copy of the Specification to confirm that You have ensured that the agreed design meets Your Specification or requirements. You acknowledge and agree that no further Services will be provided, and no Goods delivered in accordance with Your Order until We have received the returned signed copy of the Specification. We shall have no liability for errors in any Specification or details supplied and/ or approved by You.
4.3 Some of the colours and finishes of the Goods may vary and may change during the lifetime of the Goods due to their composition. We do not accept liability for this, and it is Your responsibility for ensuring that the Goods are maintained, used and stored appropriately to minimise any such occurrence.
4.4 You may not make any changes to Your Order after We have accepted it unless We agree in writing. Where We agree to any changes, We may amend the Price accordingly.
4.5 Where We carry out work on Your own piano, all work will be carried out in accordance with any restoration, maintenance and/or servicing Quotation that We give to You and You have accepted. When We carry out any work on Your own piano, We will record the condition of Your piano upon collection.
4.6 In order to use some of the Goods, You may be required to download an App. This may be subject to the App provider’s terms and conditions. These may be updated or amended from time to time.
5. Intellectual Property Rights
5.1The Intellectual Property Rights in any materials, form designs, technology, Software and/or equipment, in whatever form, existing prior to the entering into of a Contract, or developed solely by one party entirely independently and unrelated to the Contract, shall be owned by the developing party.
5.2 The Intellectual Property Rights in any materials, form, designs, technology, Software and/or equipment, including drawings, designs, specifications or data, developed or produced by Us in pursuance of a Contract shall remain vested in Us unless specifically agreed otherwise in writing by Us prior to entering into the Contract.
6. Cancellation
6.1 We may suspend or cancel the Contract or any part of it, by giving You notice if:
6.1.1 You fail to pay Us any money when due (under the Contract or otherwise); or
6.1.2 You suffer an Insolvency Event.
6.2 Unless You are a Consumer, You may only cancel the Contract or any part of it if We agree in writing and, in such circumstances, You shall pay to Us the sums due for costs incurred up to cancellation, including:
6.2.1 any design costs, material, processing and manufacturing costs incurred by Us up to the date of termination;
6.2.2 the Price of any specialist non-stock Goods or Bespoke Goods that We have obtained, adapted or modified for You in contemplation of the completion of the Contract;
6.2.3 costs of failed delivery attempts; and
6.2.4 any other costs related to the Contract which We have incurred which are notified by Us to You.
6.3 In the event that You cancel the Contract, any deposit that You have paid Us will not be returned to You unless We agree otherwise.
7. Payment Terms
7.1 Subject to clause 7.2, You shall pay Us the Price quoted for the Goods and/or Services (as applicable) in accordance with Our invoice, in cleared funds, on or before delivery of the Goods and/or performance of the Services (as applicable). If You fail to do so, We may decline to deliver the Goods and/or perform the Services.
7.2 We may require a deposit to be paid, in advance of the supply of any Goods and/or provision of Services and may at any time during the performance of the contract request that payment be made by instalments.
7.3 If You fail to pay Us in full in accordance with clause 7.1 or 7.2 (as applicable):
7.3.1 We may suspend or cancel future deliveries of Goods and/or provision of Services under any Contract; and
7.3.2 We may cancel any special offers given to You.
8. Delivery
8.1 When the Goods are ready for delivery, We will contact You to arrange a mutually convenient time for delivery. We shall use Our reasonable endeavours to meet any performance dates and times that We have agreed but any such dates and times including all delivery times are estimates only and time shall not be of the essence for delivery of Goods and/or performance of the Services.
8.2 If You accept delivery of the Goods or performance of the Services after any estimated delivery or performance time given by Us, delivery or performance will be deemed to have been in accordance with the Contract.
8.3 We may deliver the Goods in instalments. Each instalment is to be treated as a separate contract.
8.4 It is Your responsibility to ensure that You have obtained all necessary permissions or licences prior to delivery. You must also make sure that the delivery location is clear and accessible to Us and inform Us of any hazards, obstacles, stairs or steps, narrow access ways or similar. If You fail to advise Us of such things, We may be unable to deliver Your Goods and You may incur additional costs as a result of this, these may include re-delivery charges, costs for Our wasted time, and costs of storage and insurance of the Goods.
8.5 We may decline to deliver the Goods if We or Our carrier believe that it would be unsafe, unlawful or unreasonably difficult to do so or the premises, or the access to them, are unsuitable for the delivery vehicle. Any unforeseen additional costs resulting from any requirement to make repeated or abortive delivery attempts as a result of delivery issues may be invoiced separately and must be paid for by You.
8.6 Delivery will be deemed to have taken place either at Our premises when You collect the Goods or at the agreed delivery address, when the Goods have been unloaded or at the place where We supply the Services.
8.7 We will give You notice of the planned delivery date of the Goods and Services. If You cancel the delivery or request an alternative delivery date less than two Business Days prior to the planned delivery date, We shall be entitled to charge You for any costs incurred in rearranging the delivery.
8.8 You must retain any packaging that We deliver the Goods in case the Goods need to be returned to Us. We may refuse to accept the return of the Goods if You have not done so, and You will be responsible for any damage to the Goods when returned if they have not been suitably packaged using the original packaging.
9. Title and Risk
9.1 Where We provide Goods, title to the Goods shall pass to You when We have received all amounts due to Us from You which are outstanding.
9.2 The Goods are at Your risk from the time of delivery in accordance with clause 8.
9.3 Until the date on which title to the Goods passes to You in accordance with clause 9.1, all Goods shall remain Our property and:
9.3.1 You shall store them at Your own cost separately from all other Goods so that they are clearly identifiable as Our property; and
9.3.2 You shall insure them and keep them insured for the full amount due to Us and if the Goods are destroyed by an insured risk, hold the insurance proceeds, separately from all other monies, on trust for Us.
10. Return of Goods
10.1 We may, at Our sole discretion, accept the return of Goods from You:
10.1.1 if We have expressly agreed to do so in writing;
10.1.2 if the Goods are one of Our standard stock items at the time that You request the return;
10.1.3 on payment of Our re-stocking charges; and
10.1.4 in all cases, only where the Goods are as fit for sale on their return as they were on delivery.
This clause 10 does not affect any legal rights that You might have under this Contract or otherwise and is not intended to replace those rights.
11. Third Party Contractors
11.1 By entering into a Contract You agree that We may use third party suppliers and contractors to carry out any contractual obligations that We have.
12. Warranties, Indemnity and Liability
12.1 We warrant that:
12.1.1 the Goods will conform to the Specification and to any descriptions that We agree in writing:
12.1.2 the Goods will be free from defects in materials and workmanship;
12.1.3 the Goods will comply with all applicable laws, standards and good industry practice;
12.1.4 the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
12.1.5 the Services will be provided with reasonable care and skill.
The warranty in this clause 12 is limited to a period of 5 years for new Goods and 12 months for pre-owned Goods from the date of delivery of the Goods and is subject to warranty terms which can be supplied to You on request.
12.2 Save as set out in this clause 12 We give no other warranties and We exclude, to the fullest extent permitted by law, all warranties, terms and conditions that would otherwise be implied into the Contract, including all warranties implied by law, custom and practice and course of dealing as to the quality of Goods and/or Services and their fitness for purpose.
12.3 You are responsible for ensuring, that:
12.3.1 the Specification is complete, accurate and fit for Your purposes;
12.3.2 the Services provided are suitable for Your purposes;
12.3.3 any Goods that are provided are suitable for Your purposes and those of Your Customer or end users.
12.4 Subject to clause 12.8 We shall not be liable, whether in contract (including fundamental breach), tort (including negligence), breach of statutory duty or otherwise for any defect in the Goods or the Services which:
12.4.1 is caused by a breach of any of the warranties given at clause 12.3; or
12.4.2 are produced to the Specification; or
12.4.3 the defect arises because You failed to follow Our instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good practice; or
12.4.4 You replace, repair or fit parts to the Goods which were not supplied by Us, or without Our written consent; or
12.4.5 if the Goods have been stored, handled or applied in such a way that damage is likely to occur; or
12.4.6 the defect is caused by vandalism or damage caused by anyone other than Us; or
12.4.7 the defect is as a result of any factor not known to Us at the time, We entered into this Contract with You; or
12.4.8 the defect is as a result of ground conditions, moisture levels, sunlight, shade or other such things.
12.5 You shall inspect the Goods on delivery. If any Goods are defective on delivery (or only partially delivered) You must mark the advice note accordingly and You:
12.5.1 shall inform Us (in writing), with full details, before their use or resale and in any event within 48 hours of delivery; and
12.5.2 shall allow Us and any carrier to investigate the alleged defect or non-delivery.
12.6 If, following Our investigations, the Goods have not been delivered or any Goods or Services delivered are found not to be in accordance with clause 12.1, and You have complied in full with clause 12.5, We shall, at Our sole option replace or repair the Goods, re-perform the Services or refund the Price of Goods.
12.7 Subject to clause 12.9, We shall not be liable to You or to any Person claiming through You for any loss or damage to property howsoever arising from the Contract, any collateral contract, the supply of Goods or their use or the provision of Services. We shall not be liable for any indirect or consequential loss whatsoever.
12.8 Subject to clause 12.9, Our liability to You for all other losses arising under or in connection with the Contract or any collateral contract, whether in contract (including fundamental breach), tort (including negligence), breach of statutory duty or otherwise shall be limited to the Price of the Goods or Services (as applicable) or £50,000 whichever is the lower sum.
12.9 Nothing in the Contract restricts or limits Our or Your liability for death or personal injury resulting from negligence, for fraud or for any other liability which may not be excluded or restricted by law.
12.10 You shall indemnify and keep Us indemnified in full and on demand from all costs, proceedings, actions, claims or demands, liabilities, losses, damages and obligations which We may incur or for which We may be liable (including legal costs and expenses) arising out of or in connection with the Specification infringing or being alleged to infringe third party Intellectual Property Rights.
13. Confidentiality
13.1 All Confidential Information shall remain the property of the disclosing party.
13.2 The receiving party will not divulge any Confidential Information of the disclosing party to any Person other than its employees on a need to know basis and will use such Confidential Information solely in performing its obligations under the Contract. This obligation shall not extend where such information:
13.2.1 was in the public domain at the time it was disclosed or later becomes public knowledge at a future date, other than as a result of the receiving party’s breach of its obligations in this clause 13; or
13.2.2 was in the receiving party’s possession or was knowing to the receiving party without restriction at the time of its disclosure; or
13.2.3 is required to be disclosed by applicable law, regulation of a stock exchange, by order of a court or administrative body of any relevant competent jurisdiction or by any other regulatory authority.
13.3 the obligations of either party under this clause 13 shall continue without limit in point of time but shall cease to apply to any information coming into the public domain otherwise than by a breach by any party of its obligations under this Contract.
14. Consumer Rights
14.1 Where You buy any Goods and/or Services from Us and You are a Consumer this clause 14 will apply in addition to the other clauses in these terms and conditions. In the event of any conflict between this clause 14 and the other clauses in these terms and conditions, this clause 14 will take priority.
14.2 We will give You the following information in a clear and understandable way:
14.2.1 the main characteristics of the Goods and Services (“Deliverables”);
14.2. who We are, where We are based and how You can contact Us;
14.2.3 the total Price of the Goods including any taxes;
14.2.4 where You have a right to cancel the Contract, how to exercise that right and the costs of doing so;
14.2.5 how You can complain.
14.3 Ordering Goods from Us
14.3.1 Any Quotation given by Us before You place an Order for Goods or Services is not a binding offer by Us to supply such Goods or Services. When You decide to place an Order for Goods or Services with Us, this is when You offer to buy such Goods or Services from Us.
14.3.2 When You place Your Order with Us, We will acknowledge it by email. This acknowledgement does not mean that Your Order has been accepted by Us. We may contact You to say that We do not accept your Order.
14.3.3 We will only accept Your Order when We have confirmed this with You. At this point a legally binding contract will be in place between You and Us and We will agree a date for delivery of the Goods with You.
14.4 Right to cancel
14.4.1 Where We supply Goods that are standard stock items (but not Bespoke items), and You have placed the Order for those Goods away from Our business premises, You have the right to cancel this Contract within 14 days without giving any reason (“Cancellation Period”).
14.4.2 The Cancellation Period will expire after 14 days from the day on which You acquire, or a third party other than the carrier, acquires, physical possession of the Goods.
14.4.3 To exercise the right to cancel, You must inform Us of Your decision to cancel this Contract by a clear statement in writing using the contact details at the top of this Contract.
14.4.4 To meet the cancellation deadline, it is sufficient for You to send Your communication concerning Your exercise of the right to cancel before the cancellation period has expired.
14.5 Effects of cancellation
14.5.1 If You cancel this contract, We will reimburse to You all payments received from You, including the costs of delivery (except for any additional costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by Us).
14.5.2 We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by You.
14.5.3 We will make the reimbursement without undue delay, and not later than 14 days after the day We received back from You any Goods supplied or (if earlier) 14 days after the day You provide evidence that You have returned the Goods or if there were no Goods supplied, 14 days after the day on which We are informed about Your decision to cancel this contract.
14.5.4 We will make the reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of the reimbursement.
14.5.5 If You have received the Goods, We will collect the Goods at Our own expense; and
You are only liable for any diminished value of the Goods resulting from Your handling of the Goods, other than what is necessary to establish the nature, characteristics and functioning of the Goods.
14.6 Delivery
14.6.1 To deliver the Goods to You, We will contact You and agree a mutually convenient time.
14.6.2 If something happens which is outside of Our control and affects the estimated date of delivery, We will provide You with a revised estimated date for delivery.
14.6.3 Delivery will take place at the address specified by You when You placed Your Order with Us.
14.6.4 In the very unlikely event that We cannot deliver Your Goods within 30 days of the date We have agreed with You, We will let You know and if You want Us to, We will cancel Your Order and give You a refund. We will deduct the initial payment set out in clause 3.2 from any refund that We give to You.
14.6.5 You are responsible for the Goods once they have been delivered to the address specified by You when You placed Your Order with Us. The risk in the Goods passes to You when You take, or a third party notified by You takes, possession of the Goods.
14.7 Payment
14.7.1 We accept bank transfers, credit cards and debit cards. We do not accept cheques. All payments by credit card or debit card need to be authorised by the relevant card issuer.
14.7.2 If You do not pay for the Goods and You fail to return them to Us, We may collect the Goods from You at Your expense. We will try to contact You to let You know if We intend to do this.
14.7.3 Nothing in this clause affects Your legal rights to cancel the contract during the cancellation period.
14.8 Nature of the Goods
14.8.1 The Consumer Rights Act 2015 gives You certain legal rights (also known as ‘statutory rights’). The Goods that We provide to You must be as described, fit for purpose and of satisfactory quality and the Services We provide must be provided using reasonable skill and care.
14.8.2 The packaging of the goods may be different from that shown in our marketing materials including Our website.
14.8.3 While We try to make sure that all colours, weights, sizes and measurements set out in Our marketing materials are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in the Goods and whilst the colours, textures and finishes of our Goods are reproduced as accurately as possible in Our marketing materials, the actual colours, textures and finishes that You see on delivery may vary slightly.
14.9 End of the contract
14.9.1 If this contract is ended it will not affect Our right to receive any money which You owe to Us under this contract.
14.10 Limitation on Our liability
14.10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of Your personal information, We are not legally responsible for any:
14.10.1.1 losses that were not foreseeable to You and Us when the contract was formed;
14.10.1.2 losses that were not caused by any breach on Our part;
14.10.1.3 business losses; or
14.10.1.4 losses to non-consumers.
15. General
15.1 Any waiver of a part of the Contract is binding only if it is made (or recorded by Us) in writing and expressly states an intention to waive a part of these Conditions. Such a waiver shall not be deemed to be a waiver of any subsequent breach or default.
15.2 No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
15.3 Any variation, including the introduction of any additional terms and conditions, to the Contract, shall only be binding when agreed in writing and signed by Us.
15.4 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.
15.5 Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
15.6 If We are unable to perform Our obligation to You under the Contract or any other contract between Us and You because of a Force Majeure Event We may, without liability to You, cancel or suspend any of Our obligations to You on notice.
15.7 We and You agree to comply with our respective obligations under the Data Protection Legislation in respect of any Personal Data, which we supply or receive under, or in connection with, this Contract in our respective roles as either Data Controller or Data Processor (as defined under Data Protection Legislation). Where a party is Data Controller it will ensure that it has obtained from all relevant Employees all consents which may be necessary in order for it, or the Data Processor, to lawfully process Personal Data about those Employees for the purposes of delivering the Services and Products. We and You both warrant that we shall both take appropriate technical and organisational measures against the unauthorised or unlawful processing of Personal Data and the accidental loss or destruction of, or damage to, Personal Data.
15.8 If any provision of this Contract (or part of any provision) is held by any competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Contract, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
15.9 Any notice given in respect of this Contract shall be deemed to have been given if delivered personally (including by courier) to either party at their respective addresses indicated on the Order, or at such other address as may be notified by either party from time to time in writing, at the time of delivery or if sent by prepaid, recorded delivery, or first class post in the UK, 2 Business Days after posting or if outside the UK, 7 Business Days after posting.
15.10 Except as expressly provided for in this clause 15.10 a Person who is not a party to this Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract. Our assignees shall have the right to enforce the provisions of this Contract.
15.11 We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of Our rights under the Contract and may subcontract or delegate in any manner any or all of Our obligations under the Contract to any third party.
15.12 You shall not, without Our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of Your rights or obligations under the Contract.
15.13 The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales.

Any email sent from Coach House Pianos may contain information which is confidential and/or privileged. Unless you are the intended recipient, you may not disclose, copy, or use it – please notify the sender immediately and delete it forthwith. Internet emails are not necessarily secure and Coach House Pianos does not accept responsibility for changes made to any messages after being sent. Whilst all reasonable care is taken to avoid the transmission of viruses and the like, it is the responsibility of the recipient to ensure that the onward transmission, opening or using the message and any attachments will not adversely affect their systems or data.

In general, you may visit this website without identifying yourself or revealing any personal information. Some portions of this website may require you to give us personally identifiable information, which is information that enables us to identify you, such as your name, email or other address, or other personal information (“Personal Information”). If you opt to provide us with Personal Information, we may use it for purposes such as verifying your identity, sending you information, making the site easier for you to use by not having to enter information more than once, helping you quickly find services or information on the website, helping us create content most relevant to you, alerting you to product upgrades, special offers, updated information and other new services from Coach House Pianos, or contacting you. For certain programs, we may make your Personal Information available to our business partners, for marketing and other purposes which we believe may be beneficial to you. In the event of any merger or acquisition of our business in whole or in part, all rights to your Personal Information may be transferred to the acquiring entity. For full details of our Privacy Policy, please click HERE.